I left my native Wales to enlist in the Royal Air Force at age sixteen. On completion of an apprenticeship becoming an aircraft engineer and serving for seven years, before taking a role as shift manager at RAF Northolt. It was here I was able to broaden my knowledge of all aspects of private aviation operations. Managing ground handling services for private aircraft transiting through the airport and improving the customer experience for pilots, engineers and passengers. I later took a role as a shipping manager at Brinks where I was responsible for high value commodities and jewellery which gave me the chance to utilise my negotiation and people management skills. After a couple of years, I returned to private jet engineering to be a Lead technician in aircraft heavy maintenance and more recently as a rectification controller. I bring this area of expertise to the team at FlyAffinity which combined with my colleague’s experience, makes us a unique team of industry professionals able to cover every eventuality.